Delivery & Returns

 

Our dispatch days are Monday to Thursday. If you place your order before 12 pm on Sunday to Wednesday we aim to dispatch your order the following day. This is not guaranteed, but we work hard to ensure your order is dispatched as quickly as possible.

We send most parcels on a Next Day Delivery service. However, some postcodes can only be dispatched on a two day service. These postcodes are included below-

AB31 to AB56, IV1 to IV63, KW1 to KW14 to KW17, PH15 to PH18, PA20 to PA78, HS1 to HS9, PH19 to PH50, ZE1 to ZE3, FK17 to FK21, KA27, KA28 and Isle of Man. 

If you require a specific delivery date please get in touch and we will try our hardest to deliver on your requested date. Our email address is support@rabbitboxes.co.uk.

Returns

Since our products include fresh and perishable food, the usual right to return goods within 14 days of receipt does not apply if you simply change your mind. This is because the fresh produce has a best-before date just a few days after delivery.

As a consumer, you are entitled to receive products that comply with this contract. You have legal rights regarding products that are defective or not as described. If the products delivered to you are defective or do not match the description on our website, please contact us to report the issue as soon as possible (within seven days of delivery). If possible, we request that you provide a photograph of the defective or misdescribed product to help us process your refund promptly.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.


To start a return, you can contact us at support@rabbitboxes.co.uk.

If your return is accepted, we’ll ask you to safely dispose of the product or we will send you over a returns label. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@rabbitboxes.co.uk.


You can always contact us for any return question at support@rabbitboxes.co.uk